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Practical thinking on AI, automation, and business.
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- ResearchArtificial Intelligence
Why AI Agents Need Business Context, Not Just Prompts
Notes from building our advisory engine: an agent is only as effective as its integration with your operational reality.
Jul 5, 2026Read - TemplateTemplate
FlowSpec Template: WhatsApp Booking Engine
A structured spec for automating appointment scheduling, reminders, and payment collection on WhatsApp.
Jul 1, 2026Read - PlaybookPlaybook
The WhatsApp Sales Agent Playbook
A step-by-step guide to designing, testing, and deploying an AI agent that sells your services directly on WhatsApp.
Jun 20, 2026Read - ResearchSoftware Engineering
Specification-First Development in Practice
What changed on our engineering team once every AI project began with a structured, implementation-ready specification.
Jun 15, 2026Read - TemplateTemplate
FlowSpec Template: Lead Qualification
Automatically enrich incoming leads, score them via conversation, and route them to human reps when necessary.
Jun 10, 2026Read - PlaybookPlaybook
Change Management for AI Rollouts
Getting your team on board with automated workflows, communication plans, training, and measuring success.
May 20, 2026Read - PlaybookPlaybook
The SMB Automation Playbook
A framework for identifying your highest-leverage processes and automating them without disrupting your customer experience.
Apr 15, 2026Read - ResearchSystem Architecture
The Cost of Premature Multi-Tenancy
An architecture retrospective on where we intentionally kept systems simple, and where that discipline was tested.
Mar 21, 2026Read - TemplateTemplate
FlowSpec Template: Invoice Automation
A ready-to-fill FlowSpec template for automating invoice ingestion, validation, and routing.
Mar 1, 2026Read
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